Customer Complaints and Issues

For questions or complaints about a gas bill, payment agreement, shut off notice, or any other customer issue, please contact Philadelphia Gas Works (PGW) directly at 215-235-1000.

If you smell gas or think there is a gas leak, contact PGW IMMEDIATELY at 215-235-1212.

Please visit PGW online at for other important phone numbers or at for information on many topics of interest to customers.

If, after contacting PGW, you are not able to resolve your complaint, you have the right to contact the Pennsylvania Public Utility Commission (PUC). Please call 1-800-PUC-1110 (bills or service complaints) or 1-800-692-7380 (shut off notices or complaints), or visit the PUC online at

Other Sources of Information and Assistance

The City of Philadelphia at

City of Philadelphia Department of Human Services at

Pennsylvania Office of Consumer Advocate at or call 1-800-684-6560.

Pennsylvania Low-Income Home Energy Assistance Program (LIHEAP) at

Community Legal Services/Energy Project at or call 215-981-3702. (Note: Community Legal Services serves as the Public Advocate, representing the interests of PGW residential customers in budgetary and other matters before the Gas Commission.)

Energy Coordinating Agency of Philadelphia at or call 215-988-0929.

Utility Emergency Services Fund at or call 215-972-5170.

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