Customer Complaints and Issues

For questions or complaints about a gas bill, payment agreement, shut off notice, or any other customer issue, please contact Philadelphia Gas Works (PGW) directly at 215-235-1000.

If you smell gas or think there is a gas leak, contact PGW IMMEDIATELY at 215-235-1212.

Please visit PGW online at http://www.pgworks.com/residential/contact-us/our-numbers/ for other important phone numbers or at http://www.pgworks.com/residential/contact-us/frequently-asked-questions for information on many topics of interest to customers.

If, after contacting PGW, you are not able to resolve your complaint, you have the right to contact the Pennsylvania Public Utility Commission (PUC). Please call 1-800-PUC-1110 (bills or service complaints) or 1-800-692-7380 (shut off notices or complaints), or visit the PUC online at www.puc.state.pa.us.

Other Sources of Information and Assistance

The City of Philadelphia at www.phila.gov.

City of Philadelphia Department of Human Services at http://www.phila.gov/dhs/resources.html.

Pennsylvania Office of Consumer Advocate at www.oca.state.pa.us or call 1-800-684-6560.

Pennsylvania Low-Income Home Energy Assistance Program (LIHEAP) at http://www.dhs.pa.gov/citizens/heatingassistanceliheap/.

Community Legal Services/Energy Project at www.clsphila.org or call 215-981-3702. (Note: Community Legal Services serves as the Public Advocate, representing the interests of PGW residential customers in budgetary and other matters before the Gas Commission.)

Energy Coordinating Agency of Philadelphia at www.ecasavesenergy.org or call 215-988-0929.

Utility Emergency Services Fund at www.uesfacts.org or call 215-972-5170.

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