Customer Complaints and Issues
For questions or complaints about a gas bill, payment agreement, shut off notice, or any other customer issue, please contact Philadelphia Gas Works (PGW) directly at (215) 235-1000.
If you smell gas or think there is a gas leak, contact PGW IMMEDIATELY at (215) 235-1212.
Please visit PGW online at https://www.pgworks.com/contact-us/our-numbers
for other important phone numbers, or at https://www.pgworks.com/faq for information on many topics of interest to customers.
If, after contacting PGW, you are not able to resolve your complaint, you have the right to contact the Pennsylvania Public Utility Commission (PUC). Please call 1 (800) PUC-1110 (for bills or service complaints) or 1 (800) 692-7380 (for shutoff notices or complaints), or visit the PUC online at www.puc.state.pa.us.
Other Sources of Information and Assistance
The City of Philadelphia: www.phila.gov.
City of Philadelphia Department of Human Services: http://www.phila.gov/dhs/resources.html.
Pennsylvania Office of Consumer Advocate: www.oca.state.pa.us, or call 1 (800) 684-6560.
Pennsylvania Low-Income Home Energy Assistance Program (LIHEAP): https://www.pa.gov/agencies/dhs/resources/liheap.
Community Legal Services/Energy Project: www.clsphila.org, or call (215) 981-3702.
(Note: Community Legal Services serves as the Public Advocate, representing the interests of PGW residential customers in budgetary and other
matters before the Gas Commission.)
Energy Coordinating Agency of Philadelphia: www.ecasavesenergy.org, or call (215) 988-0929.
Utility Emergency Services Fund: www.uesfacts.org, or call (215) 972-5170.
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