Welcome to the Philadelphia Gas Commission
The Philadelphia Gas Commission has general responsibility (together with the City Administration and Philadelphia City Council) for overseeing the management and operation of the Philadelphia Gas Works (PGW) by the Philadelphia Facilities Management Corporation (PFMC) as pertaining to PGW’s fiscal year budgets, real estate transactions, and procurement processes. The Pennsylvania Public Utility Commission has oversight over all other aspects of PGW’s operations, including rate making and customer service/billing issues. PGW is a natural gas distribution operation owned by the City of Philadelphia. The PFMC is a non-profit corporation which operates PGW under contract with the City.
Important Notice
The information found in this site is now available in the City of Philadelphia's website at the following web address: https://www.phila.gov/departments/philadelphia-gas-commission. Please update your saved weblinks.
If You Smell Gas
If you smell gas or think there is a gas leak, contact PGW immediately at (215) 235-1212.
If You Have A Customer Issue
If you have an inquiry or complaint about a gas bill, payment agreement, shut off notice, or any other customer issue (including PGW rates and service rules), contact PGW directly at (215) 235-1000 or at www.pgworks.com. If, after contacting PGW, you are unable to resolve your complaint, contact the Pennsylvania Public Utility Commission (PUC) at 1-800-PUC-1110 (for bills or service complaints) or at 1-800-692-7380 (for shut-off notices or complaints), or at www.puc.pa.gov.