Welcome to the Philadelphia Gas Commission
If you have a question about or a problem with PGW, please follow the directions below.
The Philadelphia Gas Commission has general responsibility (together with the City Administration and Philadelphia City Council) for overseeing the management and operation of the Philadelphia Gas Works (PGW) by the Philadelphia Facilities Management Corporation (PFMC). PGW is a natural gas distribution operation owned by the City of Philadelphia. The PFMC is a non-profit corporation which operates PGW under contract with the City.
If You Smell Gas
If you smell gas or think there is a gas leak, contact PGW immediately at 215-235-1212.
If You Have A Customer Issue
If you have an inquiry or complaint about a gas bill, payment agreement, shut off notice, or any other customer issue (including PGW rates and service rules), contact PGW directly at 215-235-1000 or at www.pgworks.com. If, after contacting PGW, you are unable to resolve your complaint, contact the Pennsylvania Public Utility Commission (PUC) at 1-800-PUC-1110 (bills or service complaints) or 1-800-692-7380 (shut off notices or complaints) or at www.puc.state.pa.us.